Activities · Cancellation

Cancel: rules aligned with the refund policy.

Cancellation follows the same grid as refunds: 24h+ = free, 24h-2h = 50%, less than 2h = no refund. Special cases reviewed.

Deadlines & refunds

More than 24h before

Free cancellation. Full refund via Stripe in 5 to 10 business days.
Between 24h and 2h before

50% of the amount refunded. The rest compensates the held slot for the creator.
Less than 2h before

No refund (except justified special cases).

Via the app or website Dashboard → My bookings → "Cancel" button. One-click confirmation.
By support email support@jiyufit.com — reply within 24h. Include the booking ID.
Force majeure cases Hospitalization, bereavement, major event: contact support with proof. Full refund even outside the window.
Cancellation by the creator If the creator cancels, full refund immediately with no delay condition.

Medical certificate, prescription, hospitalization proof. Anonymizable (date + doctor name is enough).

Employer proof of unforeseen urgent travel. Not just a schedule shift.

SNCF cancellation, suppressed train/flight, documented weather (Météo France).

Death or hospitalization of a close relative (death certificate or hospital proof).

How long until I see the refund on my account?

Stripe issues immediately. Bank delay is 5 to 10 business days depending on your bank.

Can I transfer my spot to someone else?

No direct transfer (each booking is nominative for traceability). Cancel and the other person books in your stead — subject to remaining spots.

What if I don't cancel and don't show up (no-show)?

The slot is marked 'no_show' in your history. Beyond 3 no-shows in 90 days, penalties may apply (see anti-fraud policy).