Forgot password
Login page → "Forgot password". Email with link valid 1h. New password: 12 chars min, checked against HIBP.
Issues · Sign-in
Can't sign in: 5 cases, 5 solutions.
Most sign-in problems get fixed in 2 minutes. Find your case below, follow the steps.
Identify the case
Locked account
5 failed attempts = 30-minute lock (anti-bruteforce). Auto email with unlock link. Otherwise, wait 30 min.
Lost 2FA
Use your recovery codes (saved when 2FA was activated). If lost too: contact support with a government ID — disable after verification.
Confirmation email not received
Check Spam/Promotions folder. Login page → "Resend confirmation link". Link valid 24h.
Google/Apple OAuth fails
Probably third-party cookie blocker or private browsing. Disable the blocker for jiyufit.com, or fall back to classic email signup.
Password reset: step-by-step
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Request the reset
Login page → "Forgot password" link. Enter your signup email.
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Click the email link
Email usually arrives in less than 1 min. Link valid 1h. Past that, request a new one.
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Choose the new password
12 chars min, mix of cases/digits/symbols recommended. Checked against Have I Been Pwned (HIBP) — if found in a known breach, rejected.
Tips to avoid future trouble
- Use a password manager (1Password, Bitwarden, Apple Keychain, Google Password Manager)
- Enable TOTP 2FA — protects against password leaks
- Save your 2FA recovery codes somewhere safe (not the same device)
- Make sure jiyufit.com isn't in your cookie blocker list
- Update your email if it changes — account settings
- To recover a lost account: government ID required (anti-fraud)
None of the solutions work?
Security support replies within 24 business hours. Attach a government ID if possible (account recovery).