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Issues · Payment

Payment declined: don't panic.

9 times out of 10, it's a bank-side issue (3-D Secure, ceiling, fraud alert). Here's how to identify and fix.

Most frequent causes

3-D Secure failed

Your bank requested a verification (app notification / SMS) the browser didn't receive. Try again, staying through the whole procedure in the same tab.

Card declined by bank

Ceiling reached, fraud alert (unusual transaction), expired card, opposition. Check your banking app — a message is probably waiting.

Online operations ceiling

Weekly/monthly e-commerce ceiling. Connect to your banking app to temporarily raise the limit, then retry.

Foreign card blocked

If you're traveling or using a foreign card, your bank may block by default. Enable international payments on the bank side.

SEPA: mandate refused

IBAN mistyped, account closed, or bank rejects the SEPA debit for ID reasons. Verify the exact IBAN + authorize SEPA debits if blocked.

Network timeout

Unstable connection during 3-D Secure. The charge didn't happen (Stripe cancels on timeout). Retry on a stable connection, ideally wifi.

What to do — step-by-step

  1. Check your banking app

    Notifications, SMS, or email from your bank. Often a message explains why (3-D Secure, fraud alert, ceiling).

  2. Retry the payment

    With the same card or another. The booking stays pending 30 min on JiyuFit side, you have time.

  3. Contact your bank if it persists

    Ask why the payment is rejected. Mention "Stripe / JiyuFit" as merchant. Most ceilings can be lifted in 5 min via app.

  4. Last resort, JiyuFit support

    If problem persists: booking ID + error capture. Reply within 1 business hour for payment urgencies.

What JiyuFit sees (and doesn't see)

  • Seen: success/failure status, generic Stripe error code, last 4 digits
  • Not seen: full number, CVV, exact bank refusal reason
  • Not seen: your balance, your ceilings, your history at your bank
  • Seen: whether 3-D Secure was triggered and its outcome (success/abandon)

Payment still blocked?

Payment support: reply within 1 business hour. Attach the booking ID and error capture.

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